Diagnostic Data Analysis of Unstructured Texts Using Natural Language Processing for the Identification and Mitigation of Causes of Customer Churn in Companies. Revista Multidisciplinar do Nordeste Mineiro, [S. l.], v. 12, n. 4, p. 1–21, 2024. DOI: 10.61164/rmnm.v12i4.3340. Disponível em: https://remunom.ojsbr.com/multidisciplinar/article/view/3340. Acesso em: 27 aug. 2025.