ARTIFICIAL INTELLIGENCE APPLIED TO SUPPLY CHAIN MANAGEMENT IN A BAKERY INDUSTRY: A CASE STUDY WITH SAP BUSINESS ONE
DOI:
https://doi.org/10.61164/er56b611Keywords:
Artificial Intelligence, Bakery Industry, supply chainAbstract
The increasing complexity of supply chains requires solutions that integrate agility, predictability, and cost reduction. This study aims to analyze the application of Artificial Intelligence (AI) in a medium-sized bakery industry in Minas Gerais, Brazil, through the implementation of SAP Business One software. The research is applied in nature, with a qualitative and quantitative approach. Semi-structured interviews with the supply chain manager and analysis of indicators before and after system adoption were conducted. Results showed significant improvements: increased inventory accuracy, reduced losses, greater reliability in demand forecasting, and cross-sector integration. It is concluded that AI application in supply chain adds competitive advantage and operational efficiency, being a viable alternative for traditional industries.
Downloads
References
ABIP – ASSOCIAÇÃO BRASILEIRA DA INDÚSTRIA DA PANIFICAÇÃO E CONFEITARIA. Relatório anual 2024. 2024. Disponível em: http://www.abip.org.br. Acesso em: 19 set. 2025.
BARDIN, L. Análise de conteúdo. Edições 70, 2011.
BERTAGLIA, P. R. Logística e gerenciamento da cadeia de abastecimento. 2. ed. São Paulo: Saraiva, 2009.
BOWERSOX, D. J. Logística Empresarial: o processo de integração da cadeia de suprimentos. 1.ed. São Paulo: Atlas, 2010.
CHAGAS, R. C. G.; SEGGER, R. L. P. Indicadores de desempenho logístico: estudo de caso em uma empresa transportadora de carga. 2021. Trabalho de Conclusão de Curso (Graduação em …) – Instituto Federal de Goiás, Goiás. Disponível em: http://repositorio.ifg.edu.br/handle/prefix/791. Acesso em: 19 set. 2025.
CHRISTOPHER, M. Logistics & supply chain management (4th ed.). Pearson Education. 2011.
FERREIRA, J. L.; OLIVEIRA, M. A. Indústria 4.0 e digitalização: impactos na logística e supply chain. Revista Gestão Contemporânea, v. 17, n. 2, p. 55-73, 2020.
GIL, A. C. Métodos e técnicas de pesquisa social. Atlas, 2010.
ROCHA, A. P.; NASCIMENTO, F. S. Barreiras culturais à transformação digital em pequenas empresas. Revista de Administração Contemporânea, v. 25, n. 2, p. 78-95, 2021.
RUSSELL, S., NORVIG, P. Artificial intelligence: A modern approach (3rd ed.). Prentice Hall, 2010.
SANTOS, F. R.; ANDRADE, L. C. Big data e inteligência artificial aplicados à cadeia de suprimentos. Revista de Tecnologia e Inovação, v. 12, n. 3, p. 233-251, 2018.
SILVA, J. M.; PEREIRA, V. A.; LOPES, R. F. Barreiras à adoção de tecnologias digitais no supply chain: uma análise em PME brasileiras. Revista Eletrônica de Administração, v. 25, n. 1, p. 101-120, 2019.
SIMCHI-LEVI, D., Kaminsky, P., SIMCHI-LEVI, E. Designing and managing the supply chain. McGraw-Hill, 2008.
SOUZA, T. R.; PEREIRA, F. L. Inteligência artificial na previsão de demanda: impactos na gestão de estoques. Revista Produção Online, v. 21, n. 4, p. 1223-1245, 2021.
YIN, R. K. Case study research: Design and methods (5th ed.). Sage Publications, 2015.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Revista Multidisciplinar do Nordeste Mineiro
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors who publish in this journal agree to the following terms:
Authors retain copyright and grant the journal the right of first publication, with the work simultaneously licensed under the Creative Commons Attribution License, which permits the sharing of the work with proper acknowledgment of authorship and initial publication in this journal;
Authors are authorized to enter into separate, additional agreements for the non-exclusive distribution of the version of the work published in this journal (e.g., posting in an institutional repository or publishing it as a book chapter), provided that authorship and initial publication in this journal are properly acknowledged, and that the work is adapted to the template of the respective repository;
Authors are permitted and encouraged to post and distribute their work online (e.g., in institutional repositories or on their personal websites) at any point before or during the editorial process, as this may lead to productive exchanges and increase the impact and citation of the published work (see The Effect of Open Access);
Authors are responsible for correctly providing their personal information, including name, keywords, abstracts, and other relevant data, thereby defining how they wish to be cited. The journal’s editorial board is not responsible for any errors or inconsistencies in these records.
PRIVACY POLICY
The names and email addresses provided to this journal will be used exclusively for the purposes of this publication and will not be made available for any other purpose or to third parties.
Note: All content of the work is the sole responsibility of the author and the advisor.
