JOB SATISFACTION OF EMPLOYEES OF A FINANCIAL INSTITUTION IN MOZAMBIQUE

Abstract

Financial institutions, by their nature, constitute a high operational risk and complexity environment that deserves greater attention and care, which is why it is important to analyze the level of satisfaction of the employees who are part of them. This article analyzes the job satisfaction of employees from a Mozambican financial institution, based on the Job Satisfaction Scale (EST) using the model of five dimensions of satisfaction (salary, management, colleagues, work environment, and promotions). The sample consisted of 29 employees aged between 25-45 years, of which 16 corresponded to 55% female and the remaining 13 (45%) male. To assess the level of satisfaction of these employees, interviews were conducted with pre-designed questions framed within the EST, the results of which demonstrated a high level of dissatisfaction in dimensions related to promotions, leadership, and the nature of the work, as the interviewees did not hesitate to state that they would leave for other institutions in the same field of activity, even if the salary increase were not significant. The salary component proved to be very important due to the operational risk that characterizes the activities performed in this sector, contributing to the prevalence of scenarios linked to financial fraud involving employees of this institution. However, the results of the dimension of satisfaction with colleagues were the ones that showed positive outcomes, thus proving the existence of a strong collaboration among team members, thereby promoting a spirit of cohesion and mutual support in the workplace. These results highlight the need for intervention in the Mozambican financial sector, aimed at reversing the current scenario, necessarily involving the enhancement of human capital through significant improvements in the environment in which activities are carried out, including training on leadership for management and direction bodies, as well as the revision of the current salary policies.