TRANSFORMAÇÃO DIGITAL NA GESTÃO PÚBLICA: UMA ANÁLISE INICIAL SOBRE AS EXPECTATIVAS E NECESSIDADES DOS CIDADÃOS EM RELAÇÃO À TRANSFORMAÇÃO DIGITAL
DOI:
https://doi.org/10.61164/rmnm.v11i1.3020Palabras clave:
transformação digital, gestão pública, expectativas dos cidadãos, serviços públicos digitais.Resumen
Nos últimos anos, a transformação digital na gestão pública tem se tornado uma prioridade global, visando modernizar processos e aprimorar a prestação de serviços. Embora os governos estejam adotando plataformas digitais para tornar os serviços mais acessíveis e centrados nas necessidades dos cidadãos, há uma discrepância entre as expectativas da população e a realidade das iniciativas implementadas. Os cidadãos demandam serviços públicos mais transparentes, ágeis e personalizados, mas frequentemente enfrentam desafios como falta de acessibilidade e burocracia digital. Este artigo visa identificar as lacunas entre as expectativas dos cidadãos e a prática governamental na transformação digital. Para isso, será realizada uma revisão da literatura sobre o tema, seguida de uma análise das necessidades identificadas. Além disso, serão apresentados exemplos de iniciativas bem-sucedidas no Brasil e sugestões de melhorias para aumentar a participação cidadã na concepção e implementação de serviços digitais.
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